INTRODUCTION

Welcome to Keen Creative Marketing Ltd. (“we”, “us”, “our”, “Keen”). We value your privacy and want you to feel confident when you engage with us. This policy explains how we collect, use, store and share your personal information when you visit our site, register for and use our services, or contact us. Your continued use of our site or services constitutes your acceptance of this policy.

DATA WE COLLECT AND
HOW WE USE IT

When you interact with us, we may collect information such as:

• Personal details you provide (for example: name, email address, telephone number, billing and payment information)

• Usage details automatically collected (such as device type, IP address, browser type, pages visited, and interaction data)

• Transactional data (for example, your purchases, service usage history)

• Marketing and preferences information (if you provide it)

We use this data to:

• Provide and maintain our services, process your orders and payments

• Communicate with you (for example to send confirmations, updates or important service information)

• Personalise your experience, understand your preferences and improve our offerings

• Send you marketing communications (only where you’ve opted in or where permitted by law)

• Comply with legal obligations, protect our rights, and ensure the security of our services

FRAUDULENT E-MAILS / PHISHING ALERT

Please note: we will never contact you asking for sensitive details like your full payment card number, password or passport number by unsolicited email. If you receive something that seems to come from us but asks this, it may be phishing. Please do not respond or click links in that message, and contact us directly.

UNSECURE COMMUNICATION

When transmitting information via email or through public WiFi networks, please be aware there are inherent risks. Although we apply security measures, we cannot guarantee the absolute confidentiality of information sent through many online channels. We recommend you avoid sharing highly sensitive details in unsecured environments.

INTERNAL CONTROLS

We restrict access to your personal data to authorised staff only, train them on privacy practices and monitor our procedures regularly to ensure we treat your information appropriately.

HOW WE STORE AND TRANSMIT DATA

Your data may be transferred to, stored at or processed in our facilities or those of our service providers (which may be located in other countries). We apply technical and organisational safeguards (for example encryption, firewalls, secure access controls) to protect your information and we review these controls periodically. While we endeavour to secure your data, no system is invulnerable.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

We may share your personal information with:

• Our group companies and affiliates where necessary to provide our services

• Service providers acting on our behalf (such as IT vendors, marketing agencies) under contract and subject to confidentiality

• Legal or regulatory authorities if required by law or to protect our rights

We will not sell your personal data to third parties for their independent marketing purposes.

HOW WE TRACK WEBSITE USAGE (COOKIES & SIMILAR TECHNOLOGIES)

We use cookies and related technologies to help us understand how you interact with our site (for example the number of visits, which pages you view) and to improve its functionality. These tools do not on their own identify you personally. You may refuse cookies by changing your browser settings, but please note that doing so may affect your experience or the availability of certain features.

EMAILS ABOUT SPECIAL OFFERS AND PROMOTIONS -- OPT-OUT

With your consent (where required), we may send you promotional emails about our products or services. You can opt-out from marketing communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly. Please allow up to 20 business days for your request to be processed.

HOW LONG WILL DATA BE RETAINED?

We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected (such as providing the service) and to comply with applicable laws. When it is no longer required, your data will be securely deleted or anonymised.

NOTIFICATIONS IN THE EVENT OF A DATA BREACH

In the unlikely event that your personal data is compromised, we will comply with the relevant laws and, where required, notify you and any regulatory authority without undue delay.

CAREERS

If you apply for a job with Keen, the personal data you submit (such as your CV, contact details, qualifications) will be used exclusively for recruitment and related HR purposes and will not be used for unrelated marketing or other uses without your consent.

OTHER SITES

Our website may contain links to other sites that are not controlled by us. We are not responsible for the privacy practices or content of those external sites. We recommend that you review their privacy policies before submitting personal data.

CHILDREN’S PRIVACY

Our services are not directed at children under a certain age (as defined in applicable laws). We do not knowingly collect personal data from children without parental or guardian consent. If you believe we have inadvertently collected such data, please contact us so we can remove it.

LEGAL DISCLAIMER

This policy is governed by the laws of the jurisdiction in which Keen operates. If any part of this policy is found to be invalid, the remainder will remain in full effect. Continued use of our website or services after changes to this policy indicates your acceptance of those changes.

HOW TO CONTACT US ABOUT THIS NOTICE

If you have any questions, requests to access or correct your data, or concerns about how we handle your information, you can email us at hello@keen.agency or contact us by post at:

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KEEN CREATIVE MARKETING LTD.
K520/1 Nui Thanh Street, Hoa Cuong Ward
Da Nang, Vietnam